Certified Business Analysis Professional (CBAP) Practice Test 2026 – All-in-One Study Resource to Ace Your CBAP Exam!

Question: 1 / 815

What technique does a business analyst employ to investigate causes of a problem by asking "why" repeatedly?

Five whys

The technique employed by a business analyst to investigate the causes of a problem by asking "why" repeatedly is known as the Five Whys. This method is rooted in lean manufacturing and is part of a problem-solving process that helps identify the root cause of an issue by promoting deeper understanding through continuous questioning. By asking "why" multiple times—typically five—a business analyst can drill down past symptoms to understand the underlying causes of a problem. This insight is crucial for developing effective solutions that address root issues rather than merely treating surface symptoms.

This technique emphasizes critical thinking and thorough analysis, making it an invaluable tool for business analysts who need to ensure that the solutions implemented will have lasting and meaningful impacts on the business.

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Five questions

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